FAQs
Orders & Shipping
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Yes. Standard shipping is free on all U.S. orders.
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Orders are typically processed and shipped within 1–2 business days.
Pre-order items ship starting the date shown on the product page, so their ship dates may vary.
Once your order ships, we’ll email you tracking information, with the exception of sticker orders, which ship without a tracking number.
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Delivery time depends on the carrier, destination, and shipping conditions.
Once your order has been picked up by the carrier, your tracking information will provide the most current estimated delivery date.
Please keep in mind that carrier estimates are not guaranteed and may be affected by weather, holidays, or other delays outside of our control.
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Once your order ships, we’ll email you tracking information, with the exception of sticker orders, which ship without a tracking number.
Tracking may take some time to update after the carrier first receives the package.
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Orders can be changed or canceled until they’ve been processed.
After that, changes and cancellations are no longer possible.
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Contact us as soon as possible.
Customers are responsible for providing a complete and accurate shipping address at checkout, but if your order has not yet been processed, we can update the address when possible.
Once an order has been processed, we cannot guarantee that the address can be changed or that the package can be recovered.
If an order is returned to us because of an incorrect or incomplete address, we’ll contact you regarding the next steps for reshipment.
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If your order includes tracking, carrier tracking does not always update immediately, and packages can occasionally move between facilities without receiving a new scan.
If your package has gone beyond the carrier’s estimated delivery window without an update, contact us and we’ll help look into it.
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If your order includes tracking, first check around the delivery location, with other members of your household, and with nearby neighbors if appropriate.
Carriers occasionally mark packages as delivered shortly before they physically arrive, so we recommend allowing one business day after the delivery scan.
If the package still hasn’t appeared after that, contact us and we’ll help investigate with the carrier.
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We currently ship within the United States only.
International shipping is not available at this time.
Returns & Exchanges
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Returns may be requested within 30 days of delivery.
Items must be unworn, unwashed, and in their original condition, with original tags attached where applicable.
Return shipping is free for your first apparel return or exchange.
For accessories returns, please refer to the dedicated FAQ below.
Once your return is approved, the package must be accepted by the carrier within 7 days of receiving your return approval.
Read the full return policy.
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To start a return or exchange, email support@toxicsociety.com within 30 days of delivery with your order number and what you’d like to return or exchange.
Once your request is approved, we’ll send you return instructions and a prepaid shipping label.
For exchanges, include the replacement size you’d like. Exchanges are subject to availability.
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We offer one complimentary exchange per item, subject to availability.
If you need a different size for the same product you currently have, you can request an exchange rather than returning the item and placing a new order. Once we receive and approve the original item, we’ll send the replacement.
If you decide to return or exchange the replacement item afterward, return shipping back to us will be your responsibility.
If your requested replacement is no longer available, we’ll refund the returned item to your original payment method.
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Exchange inventory is not guaranteed.
We do not hold separate inventory aside specifically for exchanges, and Limited Drop pieces can sell out while an exchange is being processed.
If the requested replacement is no longer available, we’ll refund the returned item to your original payment method.
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Once your return reaches us and is approved, we aim to issue your refund within 5 business days.
Refunds are returned to your original payment method.
After we issue the refund, your bank or card provider may require additional time to post the funds to your account. Processing times vary by financial institution.
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Stickers are final sale, except for defective, damaged, or incorrect items.
Posters may be returned within 30 days of delivery, provided they are unused, unframed, unmounted, and in resalable condition. Customer pays return shipping for poster change-of-mind returns.
If a sticker or poster arrives damaged, defective, or incorrect, email support@toxicsociety.com and we will make it right at no additional cost to you.
Sizing, Fit & Care
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Start with the Size Guide provided on the individual product page.
Each guide includes measurements and fit information specific to that garment so you can compare it with clothing you already own.
Because our garments use different constructions and silhouettes, please check the sizing information for the specific product you are purchasing.
You can also visit our full Size Guide to compare sizing and fit across all of our garment types.
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Yes.
Different garments are built with different silhouettes, proportions, fabrics, and constructions, so the same size may fit differently from one style to another.
Each product page includes a Size Guide with fit information and measurements specific to that garment. You can also visit our full Size Guide to compare sizing and fit across all of our garment types.
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Exact measurements are available in the Size Guide tab on each product page and in our full Size Guide.
For the most accurate comparison, measure a similar garment you already own while it is laid flat and compare those measurements with ours.
Small variations may occur as a normal part of garment production.
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Some natural fibers can experience minor dimensional changes depending on how they are washed and dried.
Because materials and garment treatments vary between products, always follow the care instructions provided for your specific piece.
Using excessive heat may increase the likelihood of shrinkage.
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Care instructions are listed on each product page and provided on the garment itself through the inner care or compliance label.
Because materials, washes, and construction methods vary across our collection, always follow the care instructions for your specific piece.
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Some of our garments use dyeing, washing, or finishing processes that can naturally create slight differences in tone, texture, or appearance from one piece to another.
Colors may also appear slightly different depending on lighting and display settings.
These minor variations are normal and can be part of the character of the garment rather than a defect.
Drops, Availability & Restocks
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Our permanent pieces are part of the continuing Toxic Society collection and may return when inventory sells out.
Limited Drops are one-time releases available for a limited period.
Permanent pieces form part of the ongoing foundation of the brand, while Limited Drops allow us to explore individual concepts through releases that are intentionally temporary.
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Limited Drops are available until they sell out or 30 days have passed from release, whichever comes first.
Once that window closes, the drop is finished.
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No.
Once a Limited Drop piece sells out, it will not be restocked.
We do not hold additional inventory aside specifically for future restocks or exchanges.
Permanent pieces may be replenished separately.
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No.
Adding an item to your cart does not guarantee that inventory will remain available. An item is secured once checkout has been successfully completed.
This is especially important during Limited Drops, where certain sizes or pieces may sell out quickly.
Quality & Order Issues
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Contact us within 7 days of delivery.
Include your order information along with clear photos showing the issue so we can evaluate it properly and resolve it as quickly as possible.
If the shipping package arrived visibly damaged, photograph the package and the item before discarding any packaging.
If the item is confirmed to be defective or damaged on arrival, we’ll make it right.
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Contact us as soon as possible with your order information and details about what you received.
If we made an error while processing your order, we’ll work with you to correct it.
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A defect is a genuine manufacturing or order issue that affects the garment or prevents it from arriving as intended.
Minor variations caused by garment dyeing, washing, fabric characteristics, production tolerances, or other intentional finishing processes are not necessarily defects.
If you’re unsure about something you’ve received, contact us with photos and we’ll review it.
Still need help? Email support@toxicsociety.com and include your order number so we can assist you faster.
CONTACT SUPPORT